Terms & Conditions

Welcome to Shitarah!

These terms and conditions outline the rules and regulations for the use of Shitarah’s Website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Shitarah if you do not agree to take all of the terms and conditions stated on this page.

1. General Overview

"Shitarah" ("we", "us", "our") operates this website. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

2. Products & Pricing

• Product Description: We have made every effort to display the colors, packaging, and descriptions of our products as accurately as possible. However, actual product colors or packaging may vary slightly.

• Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice.

3. Shipping & Delivery

We aim to dispatch all orders within [Insert Number, e.g., 24-48] hours. Delivery timelines are estimates and may vary due to external factors. Shitarah is not liable for delays caused by courier partners or unforeseen circumstances.

4. Returns & Open Delivery Policy (Important)

We operate under a strict Open Delivery Policy to ensure transparency and trust.

• Inspection: Customers are requested to open and inspect the package in the presence of the delivery personnel at the time of delivery.

• Returns: If you are unsatisfied with the product, you must return it to the delivery agent immediately while they are at your doorstep.

• Charges: If you choose to return the product, you are strictly required to pay the delivery charges to the courier agent.

• Post-Delivery: Once the delivery personnel has left your premises, no returns, refunds, or exchanges will be accepted.

5. Health & Safety Disclaimer

Our Attars and fragrances are made with high-quality ingredients. However, skin sensitivity varies from person to person.

• Patch Test: We strongly recommend performing a "patch test" on a small area of skin before full use.

• Liability: Shitarah is not responsible for any allergic reactions, skin irritations, or misuse of the product. Use strictly as intended (external use only).

6. Intellectual Property

All content included on this site, such as text, graphics, logos (including the Shitarah logo), images, and the slogan "Shop with Confidence, Shine with Style," is the property of Shitarah and protected by copyright laws. You may not use our branding for commercial purposes without express written consent.

7. Order Cancellation

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our fraud avoidance department.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

• Email: support@shitarah.com

• Phone: +880 1560-001909