Privacy Policy

At Shitarah, we value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy.

1. Information We Collect

To provide you with a smooth and safe shopping experience, we collect the following personally identifiable information:

• Contact Details: Name, email address, phone number, and shipping address.

• Order Details: History of products you have purchased or viewed.

• Payment Information: We do not store your credit/debit card details on our servers. All financial transactions are handled through secure, encrypted third-party payment gateways.

2. How We Use Your Information

We use the personal information we collect to:

• Process Orders: To confirm, pack, and deliver your product to your doorstep.

• Communication: To send you order updates, invoices, and delivery status via Email, SMS, or WhatsApp.

• Customer Support: To assist you with inquiries or the "Open Delivery" process.

• Marketing (Optional): To inform you about new arrivals, exclusive offers, and updates, only if you have opted in.

3. Sharing of Information

We value your privacy and never sell your personal data to third parties. We only share information with trusted partners strictly for business operations:

• Logistics Partners: We share your name, address, and phone number with our delivery partners/couriers to ensure your package reaches you and to facilitate the "Open Delivery" inspection.

• Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders or legal processes.

4. Cookies

Our website uses "cookies" to enhance your experience (e.g., remembering items in your cart or keeping you logged in). You can choose to decline cookies through your browser settings, but this may prevent you from taking full advantage of the website.

5. Data Security

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Your data is stored on secure servers with restricted access.

6. Third-Party Links

Our website may contain links to other websites (e.g., Instagram, Facebook, Payment Gateways). Once you leave our site, we are not responsible for the protection and privacy of any information you provide to those sites.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections to any incorrect data.

• Request the deletion of your account (subject to completed transaction records for tax/legal purposes).

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. We encourage you to review this page periodically.

9. Contact Us

If you have any questions regarding this Privacy Policy or the protection of your personal data, please contact us:

• Email: support@shitarah.com

• Phone: +880 1560-001909

• Address: Lalbagh, Dhaka, Bangladesh