Customer Support Policy

At Shitarah, our goal is to ensure you Shop with Confidence, Shine with Style. We are dedicated to providing timely and helpful assistance to ensure your experience with our premium products is seamless and satisfying.

1. How to Reach Us

We are happy to assist you with order inquiries, product recommendations, or general questions. You can contact us through the following channels:

• Email Support: support@shitarah.com

• Phone / WhatsApp: +880 1560-001909

• Live Chat: Available on our website during business hours.

2. Operational Hours

Our Customer Care team is available to assist you during the following hours:

• Sunday to Saturday: 10:00 AM – 7:00 PM

• Friday & Public Holidays: Closed

Note: If you contact us outside of these hours, we will get back to you on the next business day.

3. Response Time

We value your time. We aim to respond to all inquiries within:

• Emails: Within 24 hours.

• WhatsApp/Messages: Within 2–4 hours during business hours.

4. Scope of Support

Our team is here to assist you with:

• Order tracking and status updates.

• Product details and product guidance.

• Technical issues with the website.

5. Support Regarding Returns (Important)

Please note that our support team adheres strictly to our Open Delivery Policy.

• Before Delivery Completion: If you are at the doorstep with the delivery agent and have an issue, you may call us immediately for assistance.

• After Delivery Completion: Once the delivery agent has left your premises, the order is considered "Accepted." Our support team cannot process return requests or refund claims after this point.

6. Feedback & Suggestions

We strive for excellence. If you feel our service has not met your expectations, or if you have suggestions on how we can improve, please email us directly with the subject line "Feedback." We review all feedback seriously to improve the Shitarah experience.